About this Role
As a leader in Global Business Operations, you will spearhead the establishment and management of our Eastern European hub. This position involves developing various functions and activities within our global organization.
Your Key Responsibilities
* Establish and manage the Global Business Service Center in an eastern european country.
* Determine RACI and SLA in alignment with Process Owners, monitoring and reporting continuous improvement through KPIs.
* Hire, onboard, and manage professionals, develop local talents, and foster a high-performance culture via team morale and entrepreneurial mindset to drive End-to-End processes, continuous improvement, automation, and innovation within the Global Business Service Center.
* Evaluate and ensure proper risk and compliance management for all Service Center hub processes and activities, adhering to regulatory requirements and company policies.
* Define and implement strategies and tools to optimize service delivery and efficiency in alignment with the GBS leadership team and Global Process Owners.
* Provide regular performance reports to senior management on the Global Business Service Center Hub's progress.
* Represent the center in GBS leadership forums and initiatives.