We are seeking a highly skilled Support Engineer to join our team. This is an exciting opportunity to work on the V93000 SoC Test System, providing technical support to customers worldwide. As a key member of our Global Support Expert team, you will be responsible for delivering exceptional customer service, managing complex technical issues, and collaborating with cross-functional teams.
Key Responsibilities
* Provide technical support to customers via phone, email, or online platforms.
* Troubleshoot complex hardware issues, escalating as necessary.
* Collaborate with internal stakeholders to resolve customer complaints.
* Develop and implement process improvements to enhance support efficiency.
Required Skills and Qualifications
To succeed in this role, you will need:
* Bachelor's or Master's degree in Electrical Engineering, Mechanical Engineering, or related field.
* Strong analytical and problem-solving skills, with attention to detail.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Willingness to travel internationally (up to 10-20% of the time).
What We Offer
* Competitive salary and bonus program.
* Structured onboarding and development opportunities.
* Comprehensive benefits package, including health insurance and pension plan.
* Flexible working hours and remote work options.
Why Join Us?
At our company, we value innovation, collaboration, and customer satisfaction. As a Support Engineer, you will have the opportunity to work on cutting-edge technology, develop your skills, and make a meaningful impact on our customers' success. If you are a motivated and customer-focused individual who thrives in a dynamic environment, we encourage you to apply.