Director of Product Learning Experience (f/m/d)*
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As the Director of Product Learning Experience (f/m/d)*, you will play a highly strategic and high-impact role building our product training academy from the ground up. Your mission is to design scalable learning experiences—both self-guided and instructor-led—that empower our customers and partners to become skilled product users, directly supporting revenue growth and business goals.
In this high-impact role, you’ll influence product direction, go-to-market execution, and Parloa’s culture. You will blend product strategy with a deep understanding of learning and development to create a best-in-class training experience, shaping how we deliver value and grow product adoption over time. You will activate internal experts to develop best practices into course content and workshops, developing a sustainable and scalable learning ecosystem for external audiences.
YOUR MISSION:
As the Director of Product Learning Experience (f/m/d)*, you will play a highly strategic and high-impact role building our product training academy from the ground up. Your mission is to design scalable learning experiences—both self-guided and instructor-led—that empower our customers and partners to become skilled product users, directly supporting revenue growth and business goals.
In this high-impact role, you’ll influence product direction, go-to-market execution, and Parloa’s culture. You will blend product strategy with a deep understanding of learning and development to create a best-in-class training experience, shaping how we deliver value and grow product adoption over time. You will activate internal experts to develop best practices into course content and workshops, developing a sustainable and scalable learning ecosystem for external audiences.
IN THIS ROLE YOU WILL:
* Develop a World-Class Academy: Lead the design and build of our product training academy. Create curriculum and certification programs that support our revenue growth goals by teaching customers and partners to be self-sufficient users.
* Build a Best-in-Class Instructor-Led Training Program: Complement comprehensive online learning programs with hands-on workshops delivered by product trainers or internal experts to drive deeper product knowledge and learner engagement.
* Drive Product-Oriented L&D Initiatives: Collaborate closely with Product teams to ensure the academy aligns with product updates, roadmap changes, and customer success metrics. Integrate product insights into training materials and course design.
* Internal Enablement, Influence, and Activation: Partner with GTM Enablement, Customer Experience, and People to support internal enablement needs where learning personas overlap with external audiences. Activate internal experts and foster a culture of cross-organization learning.
* Lead and Develop Your Team: Manage a global team of instructional designers and product trainers, guiding them to produce high-quality, engaging educational experiences.
* Measure and Optimize Impact: Implement robust performance metrics and feedback loops to track learner progress, course effectiveness, and direct impact on business outcomes. Use data-driven insights to continually refine the academy.
* Stakeholder Engagement and Communication: Serve as a thought partner to executive, product, and GTM leadership, translating training insights into strategic recommendations.
Our Tech stack:
SANA, Notion, Asana, Miro
WHAT YOU BRING TO THE TABLE:
* Product-Oriented L&D Expertise: Demonstrated experience in building scalable product training programs, with a deep understanding of how training impacts product adoption and customer success.
* Cross-Functional Influence: Proven track record of collaborating with diverse teams (Product, Customer Experience, Sales, Partnerships) and influencing at all organizational levels to drive program success.
* Customer and Partner Focus: A passion for designing learning experiences that meet the needs of external learners and drive measurable business impact.
* Strong Communication Skills: Excellent stakeholder engagement and communication abilities, ensuring alignment and clarity across all internal and external audiences.
* Team Leadership: Experience managing and mentoring teams of instructional designers and product trainers, with a focus on delivering scalable and repeatable educational programs.
* Analytical and Strategic Thinking: Ability to tie enablement initiatives to key performance outcomes, with a strong emphasis on continuous improvement and operational excellence.
WHAT'S IN IT FOR YOU?
* Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
* Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
* Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
* Competitive compensation and equity package.
* Flexible working hours, 28 vacation days, and workation opportunities.
* Access to a training and development budget for continuous professional growth.
* Regular team events, game nights, and other social activities.
* Hybrid work environment. We love building real connections and welcome everyone to our Berlin office on certain days.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Case Study → Leadership Assessment → Meeting CTO
Why Parloa?
Parloa is one of the fastest-growing startups in Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on top AI technology to automate customer service with natural-sounding conversations across all communication channels. Leveraging NLP and machine learning, Parloa creates intelligent phone and chat solutions that transform contact centers into value centers by boosting customer service efficiency. Founded in 2018 by Malte Kosub and Stefan Ostwald, Parloa employs over 250 people in Berlin, Munich, and New York.
Joining Parloa means becoming part of a diverse, innovative team of over 34 nationalities, passionate about growth and personal development. With recent $66M Series B funding, we’re expanding globally and seeking talented individuals for this exciting journey.
Questions about Parloa, the role, or our team? Feel free to contact our Hiring Team.
We uphold high data protection standards, GDPR, ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability, socioeconomic background, and other characteristics.
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