Are you passionate about delivering outstanding customer experiences and have a background in the luxury or hospitality industry? Do you want to represent one of the world’s most renowned automotive brands? If so, this role is tailored for you!
Our client, a global leader in the luxury automotive sector, is looking for a Customer Specialist to be the primary point of contact for their high-profile clientele. As a Customer Specialist, you’ll embody the values of the brand, ensuring every customer interaction reflects its premium status.
Your Responsibilities as a Customer Specialist:
1. Serve as the first point of contact for customers, offering professional and empathetic support.
2. Provide personalized solutions to address customer concerns while fostering strong relationships.
3. Contribute ideas and feedback to continuously improve the Customer Interaction Center.
4. Ensure that every interaction leaves customers with a positive impression of the brand’s luxury standards.
What’s in it for you?
5. Starting date: 1st of January/February/March
6. Join an exciting project to develop a cutting-edge Customer Interaction Center for a leading luxury automotive brand.
7. Competitive salary package with opportunities for career progression.
8. Option for partial hybride work after completing the initial training phase.
9. Immerse yourself in a dynamic, inclusive environment focused on innovation and quality.
Skills, Qualifications, and Interests Required:
10. Native-level German and proficient English skills.
11. Minimum 1 year of experience in luxury customer service or the hospitality sector.
12. Exceptional verbal and written communication skills, with a talent for understanding and addressing customer needs.
13. Strong organizational skills and the ability to manage tasks efficiently.
14. Previous experience in the automotive industry is a plus.