P /pp /pp style=text-align:justify /pp style=text-align:justifyspan style=font-family:arial, helvetica, sans-serifAt Riverty, you’re not just stepping into a role — you’re stepping into the driver’s seat of our customer service transformation. You’ll lead with vision, connect business ambitions with cutting-edge tech, and bring AI-powered solutions to life. If you thrive on turning strategy into impact, challenging the status quo, and inspiring teams to deliver their best, this is where you’ll make it happen./span/pp style=text-align:justify /pp style=text-align:justifyspan style=font-family:arial, helvetica, sans-serifstrongWe are looking for a/strong/span/pp style=text-align:justifyspan style=font-family:arial, helvetica, sans-serifstrongGlobal Operations Manager (m/f/d) for our Client Success Managment Team/strong/span/pp style=text-align:justifyspan style=font-family:arial, helvetica, sans-serifstrong(permanent, full-time). Join our team at our location in Berlin, Münster, Verl or Baden-Baden - flexible working conditions are available/strong/span/pp style=text-align:justify /pp style=text-align:justifyspan style=font-family:arial, helvetica, sans-serifstrongWhat will be your challenge in the role:/strong/span/pullispan style=font-family:arial, helvetica, sans-serifYou delight our most strategic international clients and their customers by delivering excellent service./span/lilispan style=font-family:arial, helvetica, sans-serifYou increase our efficiency by ensuring globally harmonized operations that continuously meet the agreed service levels./span/lilispan style=font-family:arial, helvetica, sans-serifYou identify, align and implement best-practice O2C, BNPL and 3DC processes across our global operations./span/lilispan style=font-family:arial, helvetica, sans-serifYou manage, measure and report on our operational performance and communicate the results to our clients./span/lilispan style=font-family:arial, helvetica, sans-serifYou act as operational key point of contact for our clients, manage incidents and errors towards them and prevent recurrences./span/lilispan style=font-family:arial, helvetica, sans-serifYou work with technical teams to understand basic system setups and ensure smooth data exchange between different systems./span/li/ulp style=text-align:justify /pp style=text-align:justifyspan style=font-family:arial, helvetica, sans-serifstrongWhat you need to succeed in the role:/strong/span/pullispan style=font-family:arial, helvetica, sans-serifYou have several years of experience in process management, operations and/or client management in an international environment./span/lilispan style=font-family:arial, helvetica, sans-serifYou possess deep process knowledge and superb analytical skills./span/lilispan style=font-family:arial, helvetica, sans-serifYou understand how data moves between different systems and how to manage this process./span/lilispan style=font-family:arial, helvetica, sans-serifYou have experience working in a matrix organization and can navigate complex reporting and communication lines effectively while building strong relationships./span/lilispan style=font-family:arial, helvetica, sans-serifYou are a great communicator and fluent in German and English, both written and spoken./span/li/ulpspan style=font-family:arial, helvetica, sans-serif#DE18/span/pp style=text-align:justify /pp style=text-align:justify /p