Type: Part-time/Full-time
Duration: One-year limited contract
Your areas of responsibilities:
* Active management of incoming after sales enquiries across our International customers and consumers
* Ensure end-consumers and b2b customers' satisfaction, solutions for faulty products as well as providing product information
* Deal and engage directly with end-consumers and customers mostly via email & phone but as well social media
* Development and maintenance of return process based on valid distributor/customer complaints and product returns where applicable
* Direct inquiries and unresolved issues to the specialized department and collect the relevant information to answer the end-consumer inquiry
Your profile of qualification:
* Successfully completed commercial apprenticeship or comparable qualification
* First experience in consumer service or in retailers/distributors support
* Independent and service-oriented
* English as mother tongue is mandatory, one additional language is beneficial
* Knowledge of CRM C4C or Salesforce service cloud is a plus but not mandatory
* Professional knowledge of Twitter, Instagram, Facebook and other social media platforms is beneficial