With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.
Job Description
We're looking for a customer oriented, data-driven, and deeply curious Working Student to support promotion quality process execution and improvement across our EU shops. You'll play a key role in helping us deliver events through optimizing the related discounts, transforming and automating processes, and enhancing the customer experience.
Responsibilities:
* Execute promotion validation processes to ensure we meet customer experience, profitability, and commercial goals.
* Define process improvement opportunities, efficiency, and automation initiatives.
* Support special projects related to a multi-year redesign of internal tools.
* Investigate and resolve complex problems using data to refine pricing, operational efficiency, and customer engagement.
Qualifications
* Strong analytical mindset - advanced Excel, Macros, and SQL required. Bonus for Tableau and PowerBI.
* Interest in cross-functional projects, as well as product & automation.
* Excellent communication - can demonstrate care for customers and stakeholders.
* Full time student based in Munich.
* 20 hours / week, at least 2 days in the office / week, ideally available for at least 9 months as a student.
* A passion for solving complex problems with structured thinking and data-driven decision-making.
* Fluency in English (bonus if you speak another European language).
* Bonus: Love pets? You'll fit right in!
Additional Information
Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home.
At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.
#LI-Hybrid
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.