Responsibilities Process Design: Establish end-to-end customer journey processes for Xiaomi’s new retail model in the European automotive market. Standards Development: Create SOPs around the customer journey, set up effective evaluation and supervision mechanisms for European stores, and ensure implementation. Solution Delivery: Support new product launches in Europe, develop retail solutions, and take ownership of execution. Team Building: Responsible for building and leading the European retail operations team. Job Requirements Minimum 2 years of frontline retail store experience. At least 3 years of retail operations experience in middle-office or head-office roles. Over 3 years of experience in direct or quasi-direct retail business models; experience in building operations from 0 to 1 is a strong plus. Seniority Level Director Employment Type Full-time Industries Automation Machinery Manufacturing Location Munich, Bavaria, Germany #J-18808-Ljbffr