Specialist, Global Customer Care Requisition ID: 45332 Job Location(s): Dubnica nad Vahom, SKNeumuenster, DENordborg, DK Employment Type: Full Time Segment: Danfoss Power Solutions Segment Job Function: Sales Work Location Type: Hybrid The Impact You'll Make Danfoss is seeking a Specialist, Global Customer Care, to enhance our Customer Care team's ability to deliver outstanding customer experience. This role will drive efficiency, provide comprehensive process alignment, and cultivate a culture of continuous improvement across all regions. As a Specialist, Global Customer Care, you will play a critical role in shaping our global customer care strategy. You will collaborate closely with customer care teams worldwide, as well as with global supply chain and sales teams. Your focus will be on optimizing processes, analyzing data, leading improvement projects, and implementing strategic initiatives to maximize customer satisfaction and commercial effectiveness on a global scale This position is open in Europe, preferably in Slovakia (Dubnica nad Vahom), Germany (Neumuenster) or Denmark (Nordborg). In this role, you will be expected to work from one of our mentioned offices to stay connected with our team. \LI-ZB1 \LI-On site What Youu2019ll Be Doing Global Customer Care Projects: This role will lead, or participate in customer care related projects globally Support projects to implement and improve Customer Care systems: EDI, SAP (ERP), Salesforce (CRM), and TMS. Lead or support Customer Care process integrations for mergers and acquisition Process Improvement and Optimization: Global Process ownership or facilitation for Order Management Processes Implement process improvements in collaboration with teams and ensuring seamless integration with existing systems. Ensure global processes are being followed, they are efficient, and compliant Support process development and documentatio Customer Advocacy and Satisfaction: Collaborate with team leaders and management to develop and implement strategies to address customer pain points and improve satisfaction. Drive to improve Customer Loyalty Index scores by Customer Care improvement activities globall Performance Monitoring : Monitor key performance indicators (KPIs) related to team metrics and identify areas for improvement Quality and Continuous Improvement: Promote quality and continuous improvement initiatives within Danfoss Power Solutions. What We're Looking For Required (basic) qualifications Bachelor's degree or equivalent experience (minimum 5 years in a Customer Service role). 5 years of experience in Customer Service experience in the manufacturing industry. 5 years of ERP experience, preferably SA Preferred qualifications Knowledge of supply chain, logistics, and sales processes. Excellent communication skills (all organizational levels). Solution-oriented problem-solving skills. Passion for improving customer experience. Strong business acumen. Successful experience working on global teams EDI setup and maintenance experience Job Criteria Ability to build and maintain strong relationships with internal teams. Ability to communicate effectively with customer's senior management. Solid decision-making skills. Self-motivated and proactive. Ability to simplify complex information and drive action. Willingness to travel (approximately 30%). Ability to work in an office environment What You'll Get from Us We are excited to offer you the following benefits with your employment Bonus system Pension plan Personal insurance Communication packag Opportunity to join Employee Resource Group State of the art virtual work environment Employee Referral Program This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. Ready to Make a Difference? If this role excites you, weu2019d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.