Customer Service Representative
Location: Fully Remote
Salary: €35,000 - €45,000
Hiring: 5+ Positions Available
I'm working with a fantastic online retailer, a valued client of ours, that is looking to expand its growing team with multiple Customer Service Representatives. This is a fully remote opportunity, offering flexibility and the chance to work with a leading company in the e-commerce industry.
The Role:
As a Customer Service Representative, you will be the first point of contact for customers, assisting them via email, chat, and phone. Your role will focus on ensuring a positive shopping experience, handling inquiries, processing orders and returns, and providing general product support. No prior experience is required—full training is provided, making this a great entry-level opportunity for those looking to start a career in customer service.
Key Responsibilities:
* Respond to customer inquiries via email, chat, and phone, ensuring excellent service.
* Assist customers with order processing, returns, and product information .
* Resolve customer complaints efficiently and professionally.
* Work collaboratively with other departments to improve the customer experience.
* Maintain and update customer records.
* Provide feedback on recurring customer issues to help develop solutions.
What We're Looking For:
* No prior experience needed – Full training will be provided.
* A passion for customer service and delivering an exceptional experience.
* Strong communication skills, both written and verbal.
* Ability to work independently in a remote setting .
* Problem-solving skills and attention to detail .
* Basic computer skills and willingness to learn new software.
Why Apply?
✅ Fully remote – Work from anywhere!
✅ Visa sponsorship available for eligible applicants.
✅ Career growth opportunities
✅ Inclusive and supportive work environment – Welcoming to all backgrounds.
Benefits:
* Competitive salary (€35,000 - €45,000)
* Paid training and continuous professional development
* Flexible work schedule
* Employee discounts on company products
* Work from anywhere (UK hours)
* Health and wellness programs
* 38 days of holiday (including bank holidays)
This is an incredible opportunity to join a leading online retailer and launch your career in customer service. If you're motivated, eager to learn, and ready to deliver outstanding service, we'd love to hear from you!