Responsibilities
Are you open-minded, communicative, and passionate about working with people from around the world? Do you enjoy providing technical support and solving IT challenges? Then TeamViewer is looking for you!
As an IT Service Desk Administrator (all genders), you will play a key role in ensuring our employees can rely on efficient, high-quality IT support. Your mission is to make technology seamless for our teams—keeping their tools running smoothly so they can focus on what they do best.
1. Be the first point of contact for internal IT issues via our Service Desk hotline.
2. Provide comprehensive support to all departments by diagnosing, troubleshooting, and resolving hardware, software, and network issues.
3. Manage and resolve tickets within SLA timeframes using our ticketing system.
4. Escalate complex incidents to specialized teams when needed.
5. Assist in ongoing IT projects and support initiatives.
6. Handle provisioning and maintenance of high-end end-user hardware.
7. Collaborate with our global IT teams to deliver best-in-class IT services.
Requirements
8. A university degree in Computer Science, Telecommunications, or a related field. Preferably 1+ year of professional experience in technical support or help desk roles.
9. Fluency in English (spoken and written) is essential. German is a plus.
10. Solid understanding of Windows 11, macOS, and basic knowledge of Active Directory, Entra ID, and networking concepts.
11. Excellent communication and problem-solving skills with a customer-first mindset.
12. Ability to work both independently and collaboratively in a fast-paced, international environment.
13. Prior experience with ticketing systems like FreshService is a plus.
What we offer
14. Onsite Onboarding in our HQ office for an optimal start
15. Close, in team collaboration with engineers to create custom tools
16. Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
17. Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
18. Public transport friendly offices
19. Option to lease an e-bike
20. Special terms for local gyms
21. Access to Corporate Benefits platform with many discounts
22. Regular Team events and company-wide celebrations
23. Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
24. Hybrid and Flexible work time with up to 60% home office
25. Work From Abroad Program allowing up to 40 days of work outside your contracting country
26. We celebrate diversity as one of our core values, join and drive one of the c-a-r-e initiatives together with us!