Our client is a global segment leader in the field of sustainability and industrial machinery. We are now looking for a dedicated and experienced Field Services Technician to join their expanding team in Weinsheim.
Job Profile for Field Services Technician
Provide installation, service and troubleshooting support on industrial machinery and automated/engineered systems at company service centres and at customer facilities throughout the world
Coordinate scheduling of service jobs
Create quotes and work orders on customer service jobs as well as spare parts and accessories orders
Promote and drive company connect services and technology
Create service agreement contracts with customers and maintain executed service agreement files
Implement newly executed service agreement contracts
Provide input to the engineering/product development team on machine design, serviceability, etc.
Candidate Profile for Field Services Technician
Must be fluent in German and English, both written and spoken
Associate degree in a related technical field or equivalent on-the-job training
Proficient in using Microsoft Word and Excel, ERP systems, and the Google suite of products
Excellent customer service skills that demonstrate a commitment to customer satisfaction and loyalty
Adapts to and is effective in diverse international cultures