Job Description:
The Service Delivery Manager (SDM) will be responsible for ensuring the effective delivery, management, and continuous improvement of IT services within the organization. This role requires overseeing IT teams, managing incidents and changes, and aligning IT services with business goals to maintain high service quality and efficiency.
Primary Skills:
* Delivery & Program Management
* Expertise in Support Functions
* Client Management
Secondary Skills:
* ERP or Technical Background
Key Responsibilities:
* Service Delivery Oversight: Ensure IT services meet business needs and SLAs, monitoring and improving service performance regularly.
* Team Leadership & Management: Lead and manage the IT service team, ensuring efficient operations.
* Incident & Problem Management: Handle incident escalations, root cause analysis, and problem resolution to minimize service disruptions.
* Change Management: Oversee the planning and implementation of IT service changes to minimize risks and ensure seamless transitions.
* Stakeholder Engagement: Act as the primary point of contact between IT and business teams, ensuring clear communication and collaboration.
* Resource Management: Optimize resource allocation for IT service operations.
* Continuous Improvement: Drive ongoing enhancements in IT service delivery processes and methodologies.
* Compliance & Security: Ensure IT services comply with industry regulations, security policies, and organizational standards.
* Detailed Reporting: Provide comprehensive reports on IT service performance, incidents, and improvements.
This is an onsite position requiring daily presence at the client location in Radolfzell, Germany.