Are you passionate about delivering premium customer experiences? TP Greece is proud to partner with Norton Motorcycles, a legendary name in the motorcycle industry. We are looking for German-speaking Customer Experts to join our team and support Norton's high-value customers worldwide.
In this role, you will handle customer care, capture feedback, nurture leads, and ensure every rider receives world-class service. If you have excellent communication skills, a customer-first mindset, and a flair for luxury service, this is your chance to represent one of the most iconic motorcycle brands in the world.
What you will do
* Deliver exceptional customer service, following Norton's standards and processes.
* Provide accurate information to prospects and guide them throughout their journey.
* Perform Level 1 troubleshooting for connected services.
* Call, collect and analyze customer feedback through structured workflows.
* Coordinate with Norton's dealer network to ensure timely updates and resolutions.
* Escalate cases when necessary and follow up to guarantee customer satisfaction.
* Show empathy and professionalism in every interaction, whether written or verbal.
* Manage high-value customers and support them with a premium experience.
* Collaborate with internal teams to resolve cases quickly and efficiently.
* Consistently meet performance targets and quality standards.
What you will bring
* Excellent German language skills .
* Very good English communication skills.
* Previous experience in customer service, ideally in a premium or luxury brand.
* Strong interpersonal skills with the ability to handle sensitive cases.
* Good computer literacy and basic knowledge of MS Excel.
* Familiarity with CRM systems (e.g., Salesforce Service Cloud, Zendesk, Freshdesk) is a plus.
* Bachelor's degree preferred.
What we offer
* Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you)
* Competitive monthly salary (14 salaries per year)
* Refer-A-Friend: Bring your friends and receive great bonuses
* Health care benefits and numerous other discounts
* Full training by certified instructors
* Professional growth & development opportunities
* Special events as well as community & social responsibility initiatives
* Free online Greek language courses
* State-of-the-art premises, providing a great working environment with relaxing break areas
* The opportunity to Work for a Great Place to Work-Certified Company that fosters diversity
Find out more
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