Your mission Enable customer success with our core product “AVES Launcher” Be the first point of contact for our B2B customers and partners on all “AVES Launcher” topics - from installation and workflow questions to data import/export and advanced troubleshooting. Diagnose, reproduce and resolve technical issues based on customer feedback; write small bug-fix patches in Python or C++ to unblock customers, or work with Engineering on deeper fixes. Work closely with Product and Engineering to prioritize bugs and verify feature requests. Maintain and expand our knowledge base, how-to guides and video tutorials; provide structured feedback for continuous product & UX improvements. Your profile Blend customer empathy with hands-on coding and bug fixing to power 3D/GIS tech support 2 years in technical customer support, DevOps or software engineering - ideally supporting graphics, geospatial, gaming or SaaS products. Solid debugging skills and good knowledge of C++ and Python (required) Familiarity with 3D file formats and conversions, GIS workflows (e.g. QGIS), and 3D software (e.g. Unreal, Blender). Experience in using ticketing systems (e.g. Jira, ClickUp, GitHub Issues) and ability to read logs. Excellent communication in English and German with empathetic approach to resolving customer problems. Why us? Open and supportive team culture, regular feedback loops, and a motivated team that shares a result driven and success-celebrating spirit. Continuous personal and professional growth through new challenges and responsibility from day one. Startup mentality with long-term prospects: Direct opportunities to contribute and actively shape our company and product – your work will make an impact! About us We are a young, dynamic software startup based in Garmisch-Partenkirchen. As a modern company with a hybrid working model, parts of our team are based in Garmisch-Partenkirchen, Munich, and Sofia, Bulgaria, and we also have additional colleagues working remotely across Germany. We work pragmatically, support each other, and prefer celebrating releases over long meetings. We develop and sell software for AI-assisted geospatial data processing, satellite imagery analysis, and the reconstruction of digital 3D map models. In particular, we specialize in creating 3D worlds and maps for the simulation of autonomous vehicles. We embrace diversity and equal opportunities and welcome applications from everyone.