About Yepoda At Yepoda, we combine the best of Korean beauty with mindful, sustainable solutions. Founded in 2020, we’re a Berlin-based startup on a mission to revolutionize skincare in Europe. Our products are vegan, cruelty-free, and made with love in Korea, blending natural and active ingredients to deliver effective results. Our team is a vibrant mix of over 90 passionate individuals from around the globe. Together, we strive to make Korean skincare accessible, fun, and impactful. We’re looking for a Last Mile Delivery Manager to join our Operations team and play a pivotal role in defining, building, scaling and optimizing our last mile operational processes and partnerships as we continue to grow and expand our offering. Your Role As Last Mile Delivery Manager you will: Take full ownership of our entire set of Delivery Service Providers (DSP) for Courier, Express and Parcel (KEP) and be the inhouse expert for all last mile topics. Develop and execute dedicated strategies for last mile network optimization with deep dives for each market and DSP/KEP to enhance our customer service proposition, including concrete milestones and goals. Define relevant KPIs and SLAs to monitor contract compliance, steer and manage DSP/KEP performance and implement suitable business reviews. Set up and align budgets per market and DSP/KEP, monitor cost developments closely, and implement corrective actions if necessary. Optimize claims management and develop strategies for loss reduction and on-time delivery. Conduct relevant tenders, implement supplier contracts and SLAs as well as drive cost optimization projects for all DSP/KEP. Serve as the primary contact for all DSP/KEP-related topics and handle escalations for your stakeholders. Collaborate with cross-functional teams (e.g., Supply Chain, Fulfillment, Procurement, Business Intelligence, Product Development) to align operational strategies with overarching business goals. Your Profile Education : Bachelor's or Master’s degree in Business Administration, Operations, Supply Chain, Logistics or any related field. Experience : 3 years in last mile delivery solutions management at a major 3PL, Retailer or other D2C/B2C business. Network: Proven track record of managing international parcel providers (e.g., DHL, UPS, Amazon, DPD, etc.) and line-haul service providers (e.g., Seven Senders, Hey World, DHL Freight, etc.). Technical Skills : Proficiency in Excel or GSheets, familiarity with tracking providers (e.g., ParcelPerform) and project management tools (e.g., Notion, Asana, Monday.com ). Soft Skills : Strong analytical, communication, negotiation, and project management skills. Hands on: Eager to learn, take on new challenges and move the company forward. What We Offer Dynamic Environment : Work in a fast-growing and very innovative beauty startup with a passionate and diverse team. Career Growth : Take on responsibilities from day one and grow with us as we scale. Hybrid Working : Flexibility to work from home with regular visits to our Berlin office. Diversity : We welcome and celebrate people from all backgrounds and perspectives. Employee Perks : Discounts on Yepoda products, Urban Sports membership, and more. Inspiring Workspace : Our dog-friendly office in the heart of Berlin offers free drinks, snacks, and a vibrant atmosphere. Would you like to be part of the Yepoda team? Apply now by submitting your CV and cover letter in English. We’re excited to meet you! At Yepoda, we are committed to providing equal employment opportunities to all individuals, regardless of race, ethnicity, gender, orientation, or background