Description
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Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. General application of concepts and principals to resolve a variety of issues. Works on problems of a moderate scope where analysis of situation or data requires a review of a variety of factors. Normally receives general instructions on routine work and detailed instructions on new projects or assignments. Typically requires a degree and a minimum of 2 years of experience.