Job Title: Customer Service Representative
Customer Service Representative
We are seeking a talented and motivated individual to join our team as a Customer Service Representative.
* To deliver exceptional customer service, ensuring timely and accurate handling of customer requests.
* In supporting daily operations by assisting with credit card back-office tasks and managing routine administrative workflows.
* To engage with customers across various channels, responding to their queries with a service-minded and professional approach.
* Collaborating with colleagues to support smooth day-to-day operations.
* Taking part in internal projects such as process improvements or testing activities as needed.
Requirements:
* Fresh graduates, students, or individuals with a degree in business management, economics, or similar fields are encouraged to apply.
* A good command of Word, Excel, and PowerPoint is required, along with the ability to learn new programs quickly.
* Candidates should have a strong understanding of customer needs.
* Solid written and verbal communication skills in English are essential for effective interaction.
* The ideal candidate will be a proactive and reliable team player who contributes positively to a collaborative environment.
* Adaptability and cultural awareness are also highly valued.
* Fluency in German and English is mandatory, with any additional languages being a bonus.