About Proximus NXT Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT s buildings Data Centre network services Network Security and Network Application Infrastructure The security perimeter consists in a multi-layer infrastructure of firewalls of different vendors.
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The incoming and outgoing accesses with the external world pass through dedicated appliances working as proxies and reverse proxies.
DNS infrastructure and authentication servers are part of our domain of competences.
Telephony and Videoconferencing Infrastructure Only Non-end-user devices and specific end-user devices and interact to the classic telephony service Large video studio, video conferencing room and personal video systems Network Intervention Services: On-site intervention services including the technical room management Storehouse and spare services Compliancy Infrastructure: Definition and maintenance of processes including the associated tooling, metrics and KPIs Reporting of metrics and KPIs Supporting Infrastructure: Definition and maintenance of underlying infrastructures including the filesystems and the central computer platforms Maintaining and develop automation tooling to ease use and increase reliability of the service Test and lab Infrastructure: Assist in defining test programs for design projects Assist in automating test programs as regression testing and fault testing and allow for faster validation of design changes A team of 60 people is working permanently on-site (Luxembourg and Brussel).
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Activities: Responding to queries via the service ticketing system and provide information Following up with customers to ensure full resolution of issues if the problem is linked to a service under the responsibility of the NMS III contractor Providing technical assistance for questions and problems Diagnose, troubleshoot and fix issues Analyse and act on events detected by the monitoring tools (Event tool, performance, capacity, security tools) Communicate about events and incidents occurring on a service in scope of the NMS III FWC Communicate about changes Liaise with 2nd and 3rd level of support for the resolution of incidents Request fulfilment for the requests that are not automated yet Escalate to the operations and quality manager Your profile : 2.
Requirements: Education : BAC with good knowledge in computer sciences Internet technologies : DNS, xniyctf HTTP, SSL, IPSEC, TCP, UDP, IP.
Security Technologies : Firewalls: Checkpoint, Fortinet and Juniper firewalls Proxy/ reverse proxy: Bluecoat DNS: Bind Remote Access : Pulsecure Load-Balacing : F5 Network principle (switching/routing) Bash/Perl Scripting Juniper SD WAN 3.
Skills required: Customer and Quality focus Sense for pro-activity Team-spirit Experience in delivering in a production environment is considered as an advantage Ability to troubleshoot and diagnose problems Ability to communicate effectively to help users fix their issues and feel satisfied with the helpdesk experience Preferably : knowledge of technologies used in the present call for tender Writing skills in English for the update of operational manuals (SOP) Our offer : A professional and stimulating work environment in the IT