We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
WHAT YOU'LL BUILD
The Partner Delivery Manager (f/m/d) is closely aligned with the Global Head of the Fieldglass Partner Ecoystem.
This role requires driving the strategic expansion and excellence of SAP Fieldglass delivery capabilities across the EMEA partner ecosystem. This role combines strategic partnership management with hands-on delivery governance to accelerate partner-led implementations and establish best practices for Fieldglass solutions across Europe, Middle East, and Africa.
KEY RESPONSIBILITIES
Strategic Partner Ecosystem Development:
* Lead Competency Framework Implementation : Collaborate with Fieldglass Portfolio Enablement and Partner Solution Adoption teams to design, implement, and drive adoption of a comprehensive competency framework across the EMEA partner ecosystem
* Scale Partner Certification Programs : Strategically expand and optimize partner certification initiatives to achieve an increase in certified, qualified Fieldglass consultants, ensuring consistent delivery quality and methodology adherence
* Partner Performance Analytics : Leverage HPI platform improvements to establish robust partner engagement metrics, competency tracking, and performance dashboards that inform strategic partnership decisions
Delivery Excellence & Governance:
* Oversee Partner-Led Project Success : Provide governance and strategic oversight for partner-led Fieldglass implementations, ensuring alignment with SAP's delivery excellence standards and customer success metrics
* Escalation Management & Resolution : Serve as primary escalation point for complex partner delivery challenges, implementing systematic resolution processes that reduce project bottlenecks and improve time-to-value
* Quality Assurance Leadership : Establish and monitor quality gates, delivery methodologies, and best practices across all partner-led engagements
Innovation & Knowledge Leadership:
* "Stay Certified" Program Integration : Champion the inclusion of Fieldglass solutions in SAP's broader "Stay Certified" initiative, ensuring partners maintain cutting-edge expertise in evolving platform capabilities
* Master Class Development : Co-create and deliver comprehensive "Master Class" curriculum for advanced Fieldglass partner delivery, establishing industry-leading training standards
* Thought Leadership : Represent SAP Fieldglass at industry events, partner forums, and customer engagements to drive market awareness and adoption
Operational Excellence:
* Cross-Regional Collaboration : Work closely with Sales, Customer Success, Product Management, and Global Partner teams across EMEA to ensure seamless customer experiences and accelerated deal closure
* Market Intelligence : Monitor competitive landscape, customer feedback, and regional market trends across EMEA to inform partner strategy and capability development priorities
* Performance Optimization : Drive continuous improvement initiatives that enhance partner productivity, customer satisfaction scores, and implementation success rates
WHAT YOU BRING
* University degree or comparable experience
* 3+ years of professional experience in the area, Presales, Customer Engagement, Product Management or Support, including cloud-related experience
* Solid in-depth knowledge of the SAP Fieldglass solution portfolio and SAP Cloud Solutions background
* Proven track in working with Customers or Partners in complex technical engagements
* Good project management and Customer or Partner management competencies.
* Good network within SAP and the cloud delivery teams
* Very good communication and presentations skills
* Fluent English language skills are mandatory, additional languages advantageous.
WHERE YOU BELONG
SAP Fieldglass is the market-leading cloud platform for external workforce management, helping enterprises optimize their contingent workforce, services procurement, and total talent strategies. Our solution enables organizations to gain visibility, control, and compliance across their extended workforce while reducing costs and improving business outcomes. Serving over 1000 enterprise customers globally, SAP Fieldglass processes billions of dollars in external workforce spend annually.
The Partner Delivery team drives the strategic expansion of our ecosystem, ensuring partners have the expertise, tools, and support needed to deliver exceptional customer implementations. We're focused on scaling high-quality delivery capabilities across our global partner network while maintaining the highest standards of customer success.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Requisition ID: 428801| Work Area: Consulting and Professional Services | Expected Travel: 0 - 10%| Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid