BCIC Swiss GmbH | Best Connect International Company is looking for a "Deskside Technician" (full time on-site)" in Germany.
Responsibilities · Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
· Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; Provide repair and maintenance for mobile devices
· Provide software break/fix services and replacement of non-warranty assets for end users
· Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
· Provide warranty and break/fix support for networked printers and scanners
· Configure and support end users on mobile computing platforms
· Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
· Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
· Deskside support services as required.
1)Must hold a valid work permit in Germany.
2) Several years of professional experience in the field of IT support.
3) English & local language Minimum B2 level needed.