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At Sephora, beauty is about feeling seen, valued, and empowered — individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.
With 56,000 employees in 35 countries and 851 in the DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the world's most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare — and much more.
About the Role
Are you ready to take the next step in your leadership career? As a Store Manager Trainee at Sephora Frankfurt, you will embark on a structured 6-month development programme designed to fully prepare you for the role of Store Manager. Throughout this journey, you will gain comprehensive, hands-on experience across all key areas of store management — from People & Leadership and Commercial Performance to Client Experience and Operations.
You will excel and enjoy this position if you are ready to actively take on the following missions:
Your Responsibilities
People
1. Support the management, development, and coaching of Assistant Managers and employees, including conducting career and employee appraisals
2. Recording sick notes for your own team
3. Participate in the induction of new employees and the organisation of training courses
4. Contribute to the implementation of floor management
5. Act as a role model in the Sephora Attitude and pass on the Sephora DNA
6. Actively participate in recruitment processes and recruitment strategies
Commercial Performance
7. Support full responsibility for achieving monthly and annual sales targets, including year-on-year sales growth
8. Analyse key retail figures such as IPT, AVB, Conversion Rate and Market Shares and derive sales activities to continuously increase store performance
9. Identify and develop sales potential
10. Ensure flawless visual merchandising standards, including the timely implementation of updates and animations
11. Ensure order and cleanliness on the sales floor
12. Contribute to creating and communicating recaps and reports to internal interfaces
13. Support tracking and ensuring the profitability of the store
Client Experience
14. Ensure excellent Sephora customer service and team focus on the customer
15. Evaluate customer feedback and derive measures to improve customer service
16. Ensure that we regularly surprise our customers
Operations
17. Support the creation of staff schedules and daily deployment plans, including floor zoning
18. Assist in the implementation of inventories to ensure optimum availability of goods
19. Participate in complete goods management — from receipt and proper storage to write-offs, returns and tester management
20. Support the proper opening and closing of the store, including cash register closing
21. Reporting and tracking of maintenance and merchandise issues
22. Ensure the store operates according to Sephora Audit rules
Additional Tasks
23. Participation in retail projects in cooperation with the Area Managers
24. Foster a good relationship with our partners
25. Additional tasks related to the daily business
Your KPIs
26. Customer satisfaction & feedback
27. Staff productivity & engagement
28. Stock availability & replenishment efficiency
29. Compliance with operational routines
30. Turnover vs. targets
31. Development of the category
32. Control of retail key figures such as MS, IPT, AVB, CR & number of services
33. Inventory on schedule
34. Sickness rate & employee turnover
Do Not Hesitate to Apply if You Have...
Personal Skills
35. Strong leadership and coaching skills
36. Customer-focused and business-driven mindset
37. Reliable, hands-on, and solution-oriented
38. Excellent communication and delegation abilities
39. Positive attitude and ability to inspire others
40. Structured work ethic
Experience & Technical Skills
41. Completed studies or completed training, ideally in retail
42. Minimum 2–3 years of experience as a Store or Assistant Manager in retail, preferably in the beauty sector
43. Enjoy dealing with customers and developing employees
44. Analytical and commercial working methods
45. Strong hands-on mentality and presence on the floor
46. Basic knowledge of SAP and Excel an advantage
47. Good knowledge of English and German at native or near-native level
Being LVMH
48. Acts people-oriented
49. Shows creativity and drives innovation
50. Strives for excellence
51. Entrepreneurial spirit & mindset
Global Competencies
52. Drives Results — Makes good and timely decisions with a consistent commitment to meeting stretching objectives, operating with energy and passion for the collective good
53. Strategic Vision — Sees ahead to future possibilities and translates them into breakthrough strategies
54. Engages & Inspires — Creates a climate where people are motivated to do their best to help the organisation achieve its objectives
Here, You Will Find
55. A community in which authenticity is embraced, and the strength of our differences fuels our collective spirit
56. A culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
57. Work that brings fulfilment — from delighting clients every day to inspiring our industry at large, every action makes a difference
Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
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