Job Description We’re recruiting for a Product Expert to join a fast-growing managed technology environment supporting international live events. This is a high-impact technical role for someone who wants to become the go-to expert in their product area. The successful candidate will act as the main point of contact for Intercom-related product questions, support technical planning and system preparation, and work closely with internal teams, customers and product stakeholders. What you’ll be doing Designing and preparing systems for international multimedia events Supporting sales and project management teams with technical expertise Acting as the key contact for internal and customer-related product questions in Intercom technology Working closely with developers, architects, product owners and product managers to share project and client feedback Helping create standards and solutions with Product Experts and the wider Experts Team Delivering training, guidance and knowledge-sharing materials Coordinating on-site service, demos and training where required What we’re looking for Strong operational technical experience in a relevant market Deep product knowledge in relevant hardware and software solutions Strong IT understanding, including network configurations and PTP Ability to work directly with customers and external partners Confidence presenting and operating at stakeholder level A genuine interest in knowledge-sharing, training and building internal expertise Location This role is based around Wuppertal and requires regular on-site presence, with 3–4 days per week on site indicated in the briefing. Package €70,000–€80,000 base salary Bonus Benefits package If you are a technically strong live events, broadcast or communications professional looking for a role where you can bring deep product expertise and help shape best practice in a growing international environment, we’d like to hear from you.