The Opportunity
As the Senior IT Specialist, you will work in our Abbott GmbH, Wiesbaden - Delkenheim location.
Primary Objective of Position
The Senior Specialist IT manages the related delivery activities for local systems. For non-local systems, you will interact with business units and IT (including Plan/Build/Run/Country Manager/Business Relationship Manager) to successfully deliver Abbott solutions and ensure value is achieved as anticipated from the outsourced relationships.
What You Will Do
1. Plays a key role in decision making, planning, and executing IT projects delivering application.
2. Defining and the ultimate delivery of Local IT application.
3. Leverage key strengths from all project teams, Abbott and provider alike.
4. Identify and coordinate program level risks and issues.
5. Accountable for end-to-end support.
6. Monitors service level infractions.
7. Coordinates with Business Solutions and Service (BSS) Run on support activities and critical incident communications.
8. Acts as coordinator of business and BTS IT at the site, using good communication and teamwork to ensure collaboration among all IT teams for the good of the affiliate.
9. Monitors IT process compliance with corporate, divisional and local policies and procedures.
10. Supports and enforces audit compliant policies and standards.
11. Functions as a single point of escalation for all questions, activities and issues related to local project delivery requests aligned to specific business functional domains.
12. Works in conjunction with Project Management Office to ensure proper communication with clients and suppliers regarding project disposition.
13. Reviews service provider recovery and permanent fix plans, including root cause analysis and actions as operational problems occur.
14. Maintains contacts for day-to-day communications between local IT/ service provider and the business.
15. For non-local systems identified as all applications that are currently supported by the primary suppliers, collaborates with Business Solutions and Service Run to ensure effective system operations.
Qualifications
16. Degree in IT and/or complimentary business degree.
17. At least 3-5 years of experience in IT, preferably in the healthcare industry.
18. Analysis, correction and creation of new application programs.
19. At least 2-4 years of experience in programming application software.
20. Knowledge of SQL and AS400 would be an advantage but are not a must.
21. Ability to work directly with the business to understand business priorities and turn into IT requirements.
22. Problem determination (experience in root cause analysis) and problem resolution skills.
23. Project management experience.
24. Strong collaboration and partnering skills.
25. Process skills; an understanding of process costs, ability to work with Service Provider to ensure effective operations and agreed upon service levels.
26. Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action.
27. Experience of indirect management.
28. Languages: German and English.