Remote Pathology Support Role
* As a specialist in remote technical support for pathology, you will be the primary point of contact for customers using our innovative products.
* You will provide expert support after sales, making a tangible difference for clients every day.
Key Responsibilities:
* Manage technical support phone lines and respond to customer inquiries and concerns.
* Provide first and second-level support to customers via phone and email.
* Diagnose and troubleshoot technical issues remotely to find solutions.
* Collaborate with internal teams to resolve problems efficiently.
* Use CRM systems to record and track customer interactions.
* Participate in quality improvement projects to enhance service offerings.
* Occasionally visit customers on-site to gain hands-on experience and support sales activities.
Requirements:
* Education: Master's, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
* Excellent technical product knowledge and remote troubleshooting skills.
* Experience in a pathology laboratory or similar environment is preferred.
* Proficiency in computer and software applications.
Language Proficiency:
* To effectively support Nordic and EMEA customers, proficiency in German is mandatory, French is preferred, and English is mandatory.
* Reading, writing, and listening skills are required in all languages mentioned above.
* Knowledge of additional EMEA support languages, such as Danish, Dutch, Finnish, Italian, Norwegian, Spanish, and Swedish, is considered an advantage.