About Us:
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview:
We are looking for an experienced and driven Team Leader Integrations and Partners to guide and mentor our growing integrations team at protel hotelsoftware GmbH, part of Planet Group. In this role, you will lead a dedicated team responsible for managing technical integrations and working closly with our Strategic Partnerships Manager.
As a Team Leader, you will not only oversee the daily operations of the team but also actively participate in high-level partner engagements and contribute to shaping our integration strategy. This is a hands-on leadership role that requires strong technical acumen, excellent stakeholder management, and the ability to coach and develop team members.
What You’ll Be Doing
1. Lead, mentor, and support a team of Integration and Partners Managers.
2. Monitor team workload, prioritize tasks, and ensure timely delivery of integration projects.
3. Facilitate the evaluation and qualification of incoming integration requests.
4. Oversee the onboarding process for new partners, ensuring a smooth and structured experience.
5. Support the team in gathering and assessing partner requirements and in designing scalable integration solutions.
6. Guide the team in responding to technical queries and challenges from partners.
7. Collaborate cross-functionally with Product, Development, and Sales teams to align on integration strategies and roadmaps.
8. Continuously optimize team processes, tools, and documentation to improve efficiency and partner satisfaction.
9. Act as an escalation point for complex partner relationships or technical issues.
10. Work closely with the Strategic Partner Manager Integrations to drive high-value strategic initiatives.
What We’re Looking For
11. Proven experience in leading or mentoring a customer-facing technical team, preferably in SaaS or hospitality tech.
12. Strong understanding of hospitality industry systems, especially Property Management Systems (PMS).
13. Excellent communication, leadership, and interpersonal skills.
14. Ability to balance strategic thinking with hands-on support and problem-solving.
15. Organizational talent with an eye for detail and continuous improvement.
16. Fluency in English (spoken and written); additional languages are a plus.
17. A proactive and ownership-driven mindset.
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
This is a position atprotelhotelsoftwareGmbH.