Job Opportunity
We are seeking a skilled Pathology Support Specialist to provide expert assistance to our customers. As a key member of our team, you will be responsible for delivering high-quality support services that meet and exceed customer expectations.
Key Responsibilities:
 * Provide technical support to customers via phone, email, and remote access.
 * Diagnose and troubleshoot complex technical issues to find efficient solutions.
 * Collaborate with internal teams to resolve problems quickly and effectively.
 * Utilize CRM systems to record and track customer interactions.
 * Participate in quality improvement projects to enhance our service offerings.
Requirements:
 * Master's, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
 * Excellent technical product knowledge and remote troubleshooting skills.
 * Proficiency in computer and software applications.
 * Strong language skills in English, German, and French (reading, writing, and listening).
Why Join Our Team?
You will have the opportunity to work with a talented team, develop your skills, and contribute to the growth of our organization. We offer a supportive and collaborative work environment, flexible working arrangements, and opportunities for professional development.