Job Opportunity
We are seeking a skilled Pathology Support Specialist to provide expert assistance to our customers. As a key member of our team, you will be responsible for delivering high-quality support services that meet and exceed customer expectations.
Key Responsibilities:
* Provide technical support to customers via phone, email, and remote access.
* Diagnose and troubleshoot complex technical issues to find efficient solutions.
* Collaborate with internal teams to resolve problems quickly and effectively.
* Utilize CRM systems to record and track customer interactions.
* Participate in quality improvement projects to enhance our service offerings.
Requirements:
* Master's, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
* Excellent technical product knowledge and remote troubleshooting skills.
* Proficiency in computer and software applications.
* Strong language skills in English, German, and French (reading, writing, and listening).
Why Join Our Team?
You will have the opportunity to work with a talented team, develop your skills, and contribute to the growth of our organization. We offer a supportive and collaborative work environment, flexible working arrangements, and opportunities for professional development.