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Job Details
This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.
Under broad supervision of the Customer Service Manager, you will become an integral part of our team, acting as first point of contact for our customers on an international level. Our Customer Service teams works closely with other offices around the world as well as vendors and governmental agencies to find optimal solutions for our customers complex logistical needs. We offer an exciting and dynamic work place that rewards self initiatives and thinking outside the box. World Courier offers a diverse working environment with short decision paths, flat hierarchies and eye-level communication between all company employees.
Responsibilities:
1. Engage in effective personal communication with customers, colleagues and suppliers
2. Maintain effective relationships with clients and proactively support their complex needs
3. Ensure all shipments and customs requirements are handled according to company and international regulations
4. Calculate, prepare and present quotes for external and internal customers in line with established guidelines and policies
5. React flexibly to deviations in shipments and provide customers with suitable and efficient solutions
6. Generate sales leads and collaborate with sales on identification and development of potential and existing accounts
.
Requirements:
7. Requires broad training in fields such as business administration, logistics or operations
8. Fluent in English and German
9. Effective oral and written communication
10. Ability to represent a positive and professional image
11. Able to prioritize work load and consistently meet deadlines; possess exceptional time management skills and attention to detail
12. Strong problem solving, analytical and investigative skills to bring issues to resolution
13. Flexibility in working shifts
14. Proficient knowledge of Microsoft Word, Excel, Power Point and Outlook
#LI-RM1 #LI-Hybrid
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: World Courier (Deutschland) GmbH