Your MissionLead and inspire the Customer Success team by driving strategy, shaping processes, selecting and optimizing the right tools, and delivering impactful training and development. You will own headcount planning and be fully committed to supporting each team member's personal and professional growth.Expected outcomes in 3-6 months:Improve Customer Onboarding & Activation to reduce Time to Go-Live (TTGL) by building a strong onboarding programDrive Engagement & Adoption Processes to increase customer value adoption (Time to First Value, TTFV) by creating and executing account strategies, roadmaps, and driving user trainings for new product featuresExpected outcomes in 12-18 months:Secure Renewals & Retention by avoiding downsells and churn, maintaining gross revenue retentionSupport Revenue Growth by creating qualified upsell & cross-sell opportunities and handing them over to Sales for closing, aiming for 2x ARR growthImprove foundational processes and prepare the Post-Sales Customer Journey and GTM motion for scaleWe offer you the opportunity toJoin an authentic, supportive, and inspiring culture in an Industrial B2B SaaS start-up committed to our valuesWork within a flat hierarchy with direct collaboration with Product, Sales, BizDev, and reporting directly to the Founder & CCOSupport our US Business with Customer Success initiatives in close alignment with our US revenue leaderStrengthen the SPARETECH Network through events like the yearly SPARETECH Summit and cross-customer collaborationBe a trusted advisor to customers, guiding them through internal barriers and championing their successSet performance metrics, analyze customer data, and mentor others to improve Customer Success strategies and outcomesOperate in a dynamic environment with a hands-on mentality and creativity to execute daily challengesBecome a part of our team if youHave 10+ years of experience in Customer SuccessPossess substantial experience in org design, Customer Success coverage models, and customer segmentation at early-stage companies (post-Series A, €10m-€40m ARR)Know how to reduce time-to-value, drive expansion, and operate at high net retention with low churn in B2B SaaS Enterprise segmentAre highly self-directed and operationally focused, able to lead by example and own multiple responsibilitiesHave experience in the manufacturing industry, working inside factory environmentsCan build trust with key decision-makers, willing to travel 2-4 times per monthRecognize customer concerns early and proactively address objections with solutionsAre skilled in building collaborative relationships through events and networkingMentor teams on emotional intelligence, empathetic conversations, and building credibilityFluent in German and English; residency in Germany requiredNice to haves:Knowledge of the industrial MRO industryMaster's degree in engineering or related fieldsConsulting backgroundLocated in Munich or StuttgartYou can expectA flexible remote work policy, with options to work from home, Stuttgart or Munich offices, or any Design Office in GermanyA permanent contract, 30 days vacation, and participation in the company's success through our VSOP programModern hardware and height-adjustable desksAn annual professional development budget of €1000In Germany: subsidized job bike and Wellpass gym membershipA startup atmosphere with an international team valuing new ideas and collaborationAccess to Corporate Benefits, including discounts on various services and productsAbout SPARETECHSPARETECH's vision is to empower the zero-waste industrial sharing economy by enabling factory operators like BOSCH, PORSCHE, and AIRBUS to receive parts when needed, instead of storing spare parts in inventories. We are building a data-driven platform connecting factory operators and suppliers worldwide, aggregating product data for search and enrichment. Having closed a €10 million Series A led by Insight Partners, we foster an inclusive, collaborative culture with a highly rated team on Kununu. We believe in equal opportunities for all, regardless of background, beliefs, gender, or orientation. #J-18808-Ljbffr