Description: Join a global company specializing in smart and energy-efficient lighting solutions.
Their innovative products and systems improve people’s quality of life, make cities more sustainable, and help businesses operate more efficiently.
* Respond to inbound customer queries via phone, email, chat, or messaging platforms.
* Assist users with pre-sales questions, general inquiries, and technical support.
* Ensure customer satisfaction by delivering clear and effective solutions.
* Escalate complex issues to higher-level support when needed.
* Manage and update your individual support ticket queue.
* Collaborate with team members to resolve cases efficiently.
* Follow internal guidelines and provide feedback to improve processes.
Requirements:
* Fluency in German (C1 or above) – spoken and written.
* Good command of English – for training and internal communication.
* Previous experience in customer service or tech support (6+ months preferred).
* Strong written and verbal communication skills.
* Ability to explain technical issues clearly to non-technical users.
* Customer-focused mindset and active listening skills.
* Proactive, empathetic, and a team player.
* Interest in tech trends and IT topics.
* Ability to handle sensitive data with discretion and professionalism.
Offer:
* Full-time position with shifts from Monday to Friday, 9:00–21:00 – enjoy your weekends off!
* Hybrid work model available after 6 months.
* Competitive salary: 3,900 BGN/month.
* Modern office located close to public transport (bus and metro).
* Relocation support: travel expenses + accommodation if needed.
* Fully paid initial training and continuous upskilling through internal programs.
* Career growth through structured development and navigation programs.
* Access to health and wellness initiatives.
* Additional perks:
* Private Health & Life Insurance
* Multisport card
* Transport allowance
* Bonus for special life events
* Extra paid leave for education
* Corporate discounts
* Company events and more!