We’re seeking an efficient ICQA Operations Manager to take ownership of our fulfillment center Inventory Control and Quality Assurance (ICQA). Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. Key job responsibilities Your role and responsibilities in the ICQA Team: • Support safety programs and compliance to ensure a safe work environment for all Associates • Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX, • Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team • Review and analyse customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents • Plan for and identify root causes of inventory deviation, via cause and effect analysis • Participate and Lead network-wide fulfilment & operations-focused quality initiatives. • Strategic planning and forecasting, alongside assigning and directing work • Lead and supervise a team of area managers and hourly associates, in Inventory Control / Quality Assurance operations within the Fulfillment Center • Manage Area Manager(s) in ICQA functions and drive team performance • Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover Your role and responsibilities in your FC and within operations: • we’ll need you to ensure that process discipline is adhered to across all shifts and departments • Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviours/processes that could impact on inventory integrity • Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements • Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures • Liaise with Operations Managers, Senior Operations Managers, and General Managers to aid the communication of all policies related to process discipline • Support in Interviewing and hiring new Managers GRUNDQUALIFIKATIONEN A degree Relevant experience in people and stakeholder management Advanced proficiency in verbal and written English and in the local language (German) Relevant experience in using data or anecdotal evidence to influence business decisions Relevant experience in key areas of production and supply chains BEVORZUGTE QUALIFIKATIONEN Preferred qualifications are not required to apply for a position at Amazon. Experience in Lean, Six Sigma and Kaizen techniques Experience in a similar logistical working environment Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment * Demonstrated ability to take initiative and produce results, while multi-tasking and prioritizing in a complex environment. * Background in logistics and previous Inventory Control and Quality Assurance Management experience, or similar environment * Experience with Lean and Six Sigma methodologies and techniques Amazon is an equal opportunities employer. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.