3rd Line Support Lead | Azure | O365 | Networking | Cloud-First
BAU Escalation | Process Excellence | Team Leadership | South-West Based
SR2 is partnering with a long-term client who is driving a transformation towards a cloud-first operating model. We're looking for a
3rd Line Support Engineer
to act as the BAU escalation point, leading and mentoring two junior engineers to ensure seamless day-to-day IT operations.
This role is hands-on and process-driven, ideal for someone who thrives on solving complex issues, bringing structure to operations, and guiding others in a collaborative, forward-thinking team culture.
Key Responsibilities:
* Serve as the 3rd line escalation point for
Azure, O365, networking, and infrastructure issues
* Lead and mentor a small team of junior engineers, ensuring effective knowledge transfer and development
* Drive BAU excellence across cloud infrastructure and on-premise networking environments
* Troubleshoot, maintain, and improve enterprise tooling
* Support the transition towards a modern, cloud-first operating model
* Ensure adherence to processes, proactively identify issues, and implement long-term solutions across the IT stack (endpoint, access, network, cloud)
* Maintain documentation and foster knowledge sharing within the team
Ideal Candidate Profile:
* Strong hands-on experience with
Azure, O365, and networking principles
* Proven background in IT infrastructure or 3rd line support roles
* Comfortable acting as an escalation point and guiding junior engineers
* Process-driven, organised, and proactive in problem resolution
* A collaborative, team-oriented mindset with strong communication skills
* Based within South-West
The Details:
* Rate: Negotiable
* Outside IR35
* Duration: 3 months initial (extensions highly likely)
* Location:
Hybrid
* Opportunity to join a supportive, forward-thinking team making real IT improvements