The IT Support Technician is based in our Berlin office but operates as part of a broader European IT Services team. You will be responsible for supporting day-to-day IT operations, ensuring the smooth functioning of end-user hardware, software, and related processes.
Our workplace relies on a variety of technologies, including both Windows and macOS environments. As a hybrid role, you will be required to be in the office for a minimum of 4 days per week, with the flexibility to work remotely for the remaining day
This is an exciting opportunity for someone seeking a new challenge, joining a dynamic and hardworking team.
Requirements
* Provide general IT support and troubleshooting for hardware and software issues.
* Assist in the setup, configuration, and maintenance of end-user devices.
* Collaborate with team members to ensure the efficient functioning of IT systems.
* Support employees during onboarding and offboarding processes.
* Assist with the management of software licensing.
* Administration of applications and services, including Google Workspace, Slack and Jira
* Collaborate with colleagues and vendors to address IT-related challenges.
* Manage local AV Equipment for company meetings and events.
* 'Professional working' German and English speaking skills.
About You:
* Capable of providing a positive end-user experience and outcomes.
* Approachable with excellent communication and people skills at all levels, with the ability to build key internal relationships and vendor relationships.
* Confidence in supporting various technology environments, including Google Workspace, Slack, and Jira.
* Ability to work with or have experience working with people across territories from various cultural backgrounds.
* Excellent analytical and problem-solving skills.
Benefits
* Self-Care - Monthly €40 Treatwell voucher for your own beauty treatments
* Fitness - 30€ monthly subsidy for Urban Sports Club - stay fit and balanced!
* 28 days of vacation – so you can recharge your batteries
* Remote work & flexible working hours – for your work-life balance
* Top equipment: Apple MacBook Air, iPhone, headset and an iPad
* 20% employer contribution to the company pension plan (HDI)
* Flat hierarchies & short decision-making processes – with us every vote counts
* Mental health: Support through our partnership with Plumm
* Team spirit: Regular team events, after-work drinks and an open, dynamic corporate culture