Job Description:
We are seeking an experienced and dynamic leader to build up various Global Business Service Center functions and activities within our global organization. This role will lead the setup and management of the Global Business Service Center in an eastern European country, defining RACI and SLA in alignment with process owners, and monitoring continuous improvement using KPIs.
Your Tasks:
* Lead the setup and management of the Global Business Service Center.
* Define RACI and SLA in alignment with process owners, and monitor continuous improvement using KPIs.
* Hire, onboard, and manage a team of professionals, develop local talents, and foster a high-performance culture through team morale and entrepreneurial mindset to drive End-to-End processes, continuous improvement, automation, and innovation.
* Ensure proper risk and compliance management for all Service Center hub processes and activities, complying with company policies and regulatory requirements.
* Define and implement strategies and tools to optimize service delivery and efficiency in alignment with the GBS leadership team and process owners.
* Report regularly to senior management on the performance and progress of the Global Business Service Center Hub.
* Represent the center in GBS leadership forums and initiatives.
Your Profile:
* 10 years+ proven experience in setting up and managing a Shared Service Center.
* Proven track-record of improving efficiency within transactional support functions.
* Experience with digitization and automation of financial processes is a must.
* Fluency in English, other major European languages (Spanish, French) are a plus.
* Experience in hiring and managing teams, with a strong emphasis on team morale and engagement.
* Experience working with large corporates is a plus.
* Entrepreneurial mindset with a focus on innovation and continuous improvement.
* Ability to work collaboratively with cross-functional teams.
* Excellent communication and interpersonal skills.
We offer you an international working environment with an open and inclusive company culture. In addition, you can expect flexible working models, sustainable development opportunities and various offers for compatibility of family and career as well as health and well-being.