Your Key Responsibilities would be:
* Carry out Process acceptance and support visits as required within the EMEA.
* Demonstrate process performance of tools installed at customer’s sites to pass customer acceptance tests and achieve system acceptance. This will involve foreign travel.
* Carry out remote process work for tool acceptances and issue support, including acting as main customer contact for these acceptances.
* Actively follow up all acceptances with customers to obtain signature of acceptance. Timely forwarding of these forms to Resource Controller, helpdesk and finance as required.
* Develop an excellent working knowledge of the technology to facilitate fault-finding and root cause analysis on processing results or equipment performance to deliver optimised process and hardware performance.
* Carry out customer training both at OIPT and at customer sites.
* Liaise with the process department and development teams to gain a working knowledge of new processing requirements for new market technologies.
* Liaise with Sales Team to provide useful background information.
You would be an ideal match if you have:
* Masters level minimum in physics/chemistry/something closely related.
* Significant experience of the semiconductor industry or relevant experience in an academic institution.
* Thin film measuring skills (e.g. SEMS).
* Etch experience essential.
* Self-starting, diligent and enthusiastic. A professional approach to working independently and managing your own time.
* Highly innovative and good lateral thinking skills for identifying opportunities for technology development applications.
* Focused on excellent customer service.
* Good diagnostic skills and problem-solving abilities. Positive and enthusiastic attitude to technical challenges, and flexibility to cope effectively with changes to specifications or priorities.
* Excellent written and oral communication in English. Able to articulate, present and report on technical or complex issues clearly and succinctly.
* Driving licence.
* Be prepared to extensive travel for up to 90.
We offer:
* Company car
* Pension plan benefits
* Language Courses
* Frequent travel opportunities
* Flexible working hours
* Fantastic team and supportive culture
* Development programmes
* Home office
* 30 days paid leav