At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.
Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,
Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.
Erfurt, Germany
Senior Logistics Operations Manager / Global Process Owner Warehousing (m/f/d) (Erfurt, Hybrid)
The Senior Logistics Operations Manager / Global Process Owner (GPO) Warehousing supports the Senior Director of Distribution and collaborates closely with regional and local logistics teams to drive best practices across all Sonova's SAP Distribution Centers and locations. This role leads global warehousing processes, standard operating procedures, and system improvements to ensure operational excellence, compliance, and consistency across Sonova’s global logistics network.
Responsibilities:
Act as the Global Process Owner for Warehousing, driving global warehouse processes and SOPs in collaboration with regional and local teams
Develop, update, and maintain global SOPs and work instructions within Sonova’s quality system (eQMS)
Oversee change requests, testing, and approval processes to ensure accuracy and efficiency
Partner with global logistics teams to share best practices and continuously improve operations
Support ERP rollout projects, including user training, process testing, and change management
Manage risk, identify business issues, and collaborate with technical and functional teams to resolve them
Support daily logistics operations with a focus on outbound delivery coordination, capacity planning, and SAP calendar management
Monitor and improve SAP routing times and shipping condition accuracy to optimize delivery performance
More about you:
Commercial or logistics-related education required; Bachelor’s or Master’s in Logistics or Supply Chain Management preferred
Minimum of 5 years’ experience in warehouse management or logistics functions
Strong knowledge of SAP logistics modules (EWM, TM, GTS) and Microsoft Office
Project management experience, ideally in international or warehouse process design contexts
Excellent communication and interpersonal skills
High attention to detail and ability to prioritize in fast-paced environments
Proven ability to develop processes, SOPs, and work instructions
Fluent written and verbal English; German and/or French a plus
What We Offer
As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model.
We offer a wide range of opportunities for both your professional and personal development
Impact & Ownership: actively shape warehouse processes and define global standards
Growing Organization: help build and optimize Sonova's expanding warehouse structure
Continuous Learning: broad exposure to global projects and cross‑functional teams
Career Mobility: real opportunities to grow and move into new roles globally
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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