TEAM DESCRIPTION & ROLE OVERVIEWNextGen is Basware’s growth and transformation program for a selected group of high-potential enterprise customers. These are strategic, often complex accounts where Basware already has a strong footprint — and where the ambition is to deepen partnership, scale value, and support long-term transformation.As a Customer Success Manager – NextGen (Germany), you will work with a focused portfolio of large, German-speaking customers who are navigating significant change: ERP transformations (notably SAP S/4HANA), increasing regulatory requirements, automation ambitions, and rising expectations from Finance leadership.This is not a traditional “account management” role. It is a role for someone who enjoys owning outcomes, building credibility with senior stakeholders, and helping customers move forward when situations are complex or unclear.WHAT YOU WILL DOIn this role, you will:Own the overall customer relationship, from operational stability through to long-term value realizationAct as a trusted partner to Finance, AP, IT, and Transformation stakeholdersLead structured, value-driven conversations focused on outcomes, not just activityTranslate customer goals into clear success plans, measurable results, and concrete next stepsIdentify and progress expansion opportunities rooted in real customer needs and dataCoordinate closely with Sales, Professional Services, Product, and Partners to drive momentumRepresent the customer internally, escalating when needed and pushing for resolution when things are difficultManage a focused portfolio of ~7–9 enterprise customersYou will operate with a high level of autonomy — but not in isolation.NextGen provides executive sponsorship, structured governance, shared playbooks, and close collaboration with experienced peers across Customer Success, Sales, and Professional Services. You are expected to lead, take ownership, and be comfortable with ambiguity — with support when complexity increases.WHAT SUCCESS LOOKS LIKEIn your first 6–12 months, success means:Building strong credibility with key customer stakeholdersBringing structure and clarity to complex or stalled situationsHelping customers realize tangible value from their Basware investmentContributing to sustainable growth through trust-based expansion opportunitiesBecoming a recognized internal voice for your customersSKILLS & CANDIDATE PROFILEWe’re looking for someone who takes customer impact seriously, is curious about complexity, and is comfortable learning as they go.RequiredNative or fluent German and strong professional EnglishExperience in Customer Success, Account Management, Consulting, or Enterprise SaaS rolesProven ability to manage enterprise customers with multiple stakeholdersComfort engaging with senior customer stakeholders across Finance, IT, and OperationsStrong communication skills — structured, clear, and credibleAbility to balance empathy with direction: listening carefully while also setting boundariesNice to haveExposure to SAP / ERP environments or finance transformation initiativesExperience with automation, finance systems, or compliance-driven projectsBackground in consulting, change management, or value-based sellingAbility to navigate technical topics (integrations, ERP landscapes, workflows) with credibilityMINDSET & MOTIVATIONYou might be a good fit if:You care deeply about customers, without confusing empathy with passivityYou’re comfortable saying “I don’t know yet — but I’ll figure it out”You appreciate structure, but rely on judgment when the situation demands itYou enjoy responsibility and want to keep growing in scope and impactThis role is demanding — but it is also highly visible, meaningful, and a strong platform for growth within Basware. We value realism over perfection, curiosity over ego, and progress over comfort. #J-18808-Ljbffr