Technical Client Success Manager – Web & E-Commerce Join to apply for the Technical Client Success Manager – Web & E-Commerce role at Acrontum GmbH. Base pay range Information not provided directly; role pay based on skills and experience. Responsibilities Act as the primary technical contact for SME clients in the DACH region Translate client requirements into clear technical briefs for the delivery team Coordinate WordPress, WooCommerce, and Shopware projects end-to-end Review project progress, timelines, and technical quality Support clients with technical questions and solution‑oriented advice Maintain documentation, project updates, and handovers Stay current with web technologies, CMS platforms, and e‑commerce trends Qualifications 2–5 years of experience in web development, e‑commerce implementation, or technical project coordination Strong understanding of WordPress, WooCommerce, or Shopware Comfortable communicating technical topics to non‑technical clients Structured, detail‑oriented, and quality‑focused Fluent German and good English skills Sales or upselling experience is useful but not required Why us? 8Ninjas (8N) is a growing daughter company of Acrontum GmbH, a Munich‑based digital engineering firm known for delivering innovative software solutions to leading brands. 8N was founded to serve small and medium‑size businesses with a dedicated focus on web development, digital marketing, and e‑commerce. Our mission is to help growing companies build and expand their digital presence — through modern WordPress and Shopware websites, effective online marketing campaigns, and practical e‑commerce strategies that drive measurable results. We’re a small, agile team combining German client service with technical delivery excellence from our South African hub, and we’re now looking for a motivated colleague to help us grow our client base and strengthen existing relationships. Benefits Technically challenging projects for SME clients Clear focus on delivery quality rather than sales targets International collaboration with experienced developers Flexible working hours, remote option, and 30 days’ vacation Supportive team culture and professional growth opportunities About us At Acrontum GmbH, in the heart of Munich, Germany, we're a hub of innovation and creativity, offering top‑tier web development and IT consulting. Our journey of growth has taken us from local to global, with teams in Portugal, South Africa, and the United States, all united by a passion for technology and a culture that celebrates every team member. We are a dedicated equal‑opportunity employer and embrace diversity, equality, and inclusion wholeheartedly. Our hiring practices are designed with fairness at their core, aiming to attract and nurture exceptional talent from all walks of life. We're proud to offer a welcoming, respectful recruitment process that values every person. Seniority level Mid‑Senior level Employment type Full‑time Job function Project Management and Information Technology Software Development #J-18808-Ljbffr