Location: Germany (On-site/Hybrid)
Duration: 12 months (with possible extension)
Experience: 5+ years
Rate expectation: TBN
About the Role:
We are seeking an experienced Senior Customer Support Engineer with strong expertise in the GE Smallworld suite of products to join a high-performing team delivering mission-critical support services to enterprise customers in the utility and telecom sectors. This is a customer-facing role requiring technical depth, communication excellence, and a solution-oriented mindset.
Key Responsibilities:
* Provide advanced technical support for GE Smallworld products (PNI, SW4/SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8).
* Troubleshoot complex software issues involving Magik, Java, VMDS, and Oracle DB.
* Lead customer issue resolution efforts and ensure root cause analysis and fix implementation.
* Install and configure GE Smallworld solutions and third-party software (ONA, Data Center Mgmt tools, etc.).
* Participate in on-call support rotation and occasional travel to customer sites.
* Collaborate with cross-functional teams to improve product performance and customer satisfaction.
* Provide technical mentorship, write knowledge base content, and support internal training.
Must-Have Skills:
* 5+ years of experience with GE Smallworld platform and tools.
* Strong hands-on knowledge of Magik, Java, VMDS, and Oracle.
* Proficiency in SQL, Shell scripting, and debugging system/application logs.
* Experience with operating system patching and third-party software installations.
* Excellent troubleshooting, analysis, and customer communication skills.
* MS Office Suite proficiency (Word, Excel, PowerPoint, Outlook).
* A Bachelor’s degree in Engineering or Computer Science.
Preferred/Bonus Skills:
* Experience with object-oriented programming.
* Exposure to enterprise system interfaces, data collection and analytics.
* System administration and Oracle DBA familiarity.