The OSS is a key member of the AGMBH team, under the direct supervision of the Senior Operational Support Specialist (SOSS). The Operational Support Specialist plays a crucial role in ensuring the smooth and efficient operation of various business processes. This position involves providing support to different departments and teams, contributing to the overall success of the organization.
Responsibilities
* Assist in the maintenance of Austability GmbH/CERT German Operations and other EUCOM portfolios.
* Independently manage and coordinate the day-to-day tasks of assigned Operational Support Assistants to meet established standards within their designated areas of responsibility.
* Resolve operational issues within the assigned work area, analyze the root causes of operational malfunctions, and provide resolutions.
* Address escalated issues within the designated work area and promptly follow up on outstanding matters.
* Develop preventive measures and document procedures for issue resolution.
* Recommend process improvements to enhance operational efficiency and cost-effectiveness.
* Evaluate existing operational processes and propose enhancements.
* Monitor system operations and troubleshoot problems.
* Develop a support plan to prioritize and address multiple issues within the assigned work area.
* Assist in project communication and document project status.
* Organize and input data into Microsoft Office 365 and other platforms as necessary.
* Assist in managing tasks related to project completion.
* Perform additional duties as required.
Qualifications
* Education background in Business Administration, Operations Management
* Experience in Project Management or a related field.
* Proven experience in operational support or a similar role (min 2 year working experience)
* Strong analytical and problem-solving skills.
* Language: English (proficiency), German (B2)
* Excellent communication and interpersonal abilities.
* Proficient in using relevant software and tools of Microsoft Office 365
* Ability to work collaboratively in a team environment.