About the role As an Systems Engineer (d/f/m), you will make an impact by ensuring the smooth operation, maintenance, and troubleshooting of manufacturing, lab, and data center IT systems at our clientu2019s Norderstedt site. You will be a valued member of the onsite support team and work collaboratively with network, server, and infrastructure specialists, as well as OEM partners, to ensure continuous business operations in a regulated environment. In this role, you will: Provide endu2011tou2011end support for manufacturing, lab, and data center IT systems and devices. Deliver advanced troubleshooting for AV technologies (projectors, microphones, speakers, amplifiers, cameras, displays). Identify root causes of incidents across IT devices, mobility solutions, and endu2011user technologies. Perform onsite Smart Hands & Feet support, including commissioning/decommissioning and rack & stack activities. Coordinate with network and server teams on highu2011priority issues and escalations. Execute power shutdown maintenance procedures for data center components (network equipment, servers). Manage full IT asset lifecycle (collection, storage, labeling, imaging, allocation, recovery, hygiene validation, disposal). Provide physical access coordination for vendors (IDF/MDF/MMR, communication rooms, data center). Maintain continuity of print services, including coordination with vendors and monitoring printer usage. Ensure operational network connectivity (LAN), Wiu2011Fi, printers, voice systems, Tandberg video systems. Support cable patching coordination and execution. Install, configure, and maintain hardware and software components for endu2011user readiness. Adhere to GMP/GxP regulations and support operations in clean room/manufacturing environments. Apply strong quality focus and attention to detail in all work tasks. What you need to have to be considered Fluent German language skills at C1u2013C2 CEFR level (mandatory). Solid experience supporting manufacturing, lab, or distribution center IT environments. Strong handsu2011on experience with scanners, rugged tablets, Zebra printers, production PCs, and specialized test equipment. Advanced troubleshooting expertise for IT and mobility devices. Advanced AV troubleshooting (projectors, microphones, speakers, amplifiers, cameras, displays). Experience executing power shutdown maintenance for data center environments. Strong communication skills for coordinating with network, server teams, and OEM vendors. Knowledge and practical experience working under GMP/GxP regulatory requirements. Ability to work in clean room and manufacturing environments. Experience with rack & stack activities for routers, switches, firewalls, WAPs. Practical experience with IT asset lifecycle processes. Advanced Microsoft knowledge (server-related support is a plus). High attention to detail and strong quality mindset. These will help you stand out Deep experience in regulated manufacturing environments (pharma, medical devices, etc.). Strong stakeholder management in highu2011priority escalation scenarios. Broad hardware certification(s) or vendor-specific credentials. Ability to independently drive rootu2011cause analysis and remediation plans. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.