Position: Travel Agent
Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
* Assist travelers with best-in-class personalized support
* Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations
* Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
* Build meaningful relationships across global teams
* Provide feedback to product and engineering team necessary for product improvement
* Meet and exceed KPIs.
REQUIREMENTS:
* Native/fluent in German, both oral and written. Fluent in English (B2 or higher)
* Previous working experience in a customer service roles, ideally covering travel and hotel segments
* Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory
* Metrics driven as an indicator and motivator of success
* A skilled communicator who enjoys creating personalized verbal and written communication
* A team player who thrives in collaborating, giving and receiving feedback and lifting others up
* Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
* Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
* Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules.
BENEFITS:
* Excellent remuneration package based on experience, skills and performance
* Be part of a dynamic and creative team with positive and friendly atmosphere
* Guidance and tools to reach your full potential
* Generous medical plans, dental, and vision benefits with premiums
* Paid parental and bereavement leave
* Subsidized commuter benefits
* Mental health support
* Connectivity stipends
* And many others!