:
1. Partner with other RSCA within Europe, America and China to manage the RS case backlog.
2. Act as the single point of contact to the customer for timely and satisfactory resolution of a wide variety of issues/queries
3. Follow up the issues/queries with the different departments until final resolution/answer and customer satisfaction
4. Work very closely and globally with the Remote Service team, Field Service and all other involved/required teams to ensure best and timely manner resolution and/or follow/coordinate established escalation paths to support appropriately
5. Build strong relationship with the different internal teams and the customers
6. Pro-actively and reactive communication to customers on progress, next steps, changes, requirements…
7. Ensure proper and clear documentation of all communications from and to customers also all relevant details for the customers and their issues/queries.
8. Effectively handle queries from the global customers and be knowledgeable of and sensitive to business, social and cultural issues significant to the customers
9. Monitor and report metrics and progress.
10. Proactively communicate to leadership where additional support is needed to obtain faster and better resolutions for customers
Qualifications/Requirements:
11. Student working towards Bachelor’s degree in Engineering with experience in a technical supporting role or equivalent work experience
12. Strong skills in Word, Excel, Powerpoint and adept at learning new software tools.
13. Strong oral and written communication skills (English and German required). Additional languages of French or Spanish are helpful.
14. Strong interpersonal skills, team oriented with willingness to work remotely in a global team.
Desired Characteristics:
15. Strong Work Ethic
16. Experience analyzing technical issues
17. Experience interfacing with internal and external customers
18. Experience making quick decisions to adapt to any situation
19. Fast learner with energy and enthusiasm for customer support
20. Quality awareness and experience identifying future failures, defects, and problems
21. Structured work methods and analytical skills
22. Experience managing multiple tasks in parallel
23. Experience following standard processes
24. Experience adapting quickly to change and working successfully in an evolving and culturally diverse environment
Work Hours:
25. This job could be a full-time (up to 40 hours) or part-time job.
26. Working hours should be within the standard working hours of 8am-5pm Berlin, Germany (UTC +1).
27. Willingness and ability to work a flexible schedule.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. In this role, we may be able to offer flexible working patterns. Talk to us about your desired working options when you apply.
Working with us
Working at Baker Hughes means being at the forefront of the energy transition. Our people are diverse, ambitious, and collaborative. We're on a mission to redefine the energy sector by unlocking the power of engineering, data, and science.