We are seeking a Mitarbeiter Fahrgastkommunikation to join our team. As a key member of our operations, you will be responsible for ensuring the smooth communication between our customer service center, hotline provider, and internal departments.
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* You will receive important events from the train networks of oberpfalzbahn and waldbahn and forward them to relevant external and internal parties.
* You will inform the customer service center and hotline provider about disruptions and replacement services.
* You will be the first point of contact for customer service center and other relevant communication departments in case of unexpected events in the train networks.
* You will maintain relevant information channels for extended passenger information (including homepage and social media channels of individual networks and newsletter dispatch).
* You will communicate directly with customers through social media, respond to direct inquiries, and comment on posts in coordination with the marketing department.
Requirements:
* A minimum of one completed training or education in press, communication, service, or transport or comparable qualification and initial experience in these areas.
* Experience in handling social media with a focus on community management.
* Secure handling of MS Office.
* Knowledge of the rail system is advantageous.
* Willingness to learn relevant IT applications.
* Very good German language skills in writing and speaking.
* Good English skills are advantageous.
* Willingsness to work shifts and weekends.
* High level of service orientation.
* Strong sense of responsibility.
* Excellent communication and social skills.
Benefits:
* Unlimited employment contract in a secure industry.
* Attractive salary plus allowances and Christmas and holiday pay according to collective agreement.
* Up to 42 vacation days possible.
* Savings on life-long working hours account.
* Pension contributions.
* Corporate benefits (discount program) at partner companies.
* Cycle / bike leasing.
* Discounted job ticket.
* Free travel with DLB trains.
* Opportunities for further education.
* Friendly and family-friendly work atmosphere in a secure company.
In this challenging role, you will have the opportunity to develop your skills and contribute to the success of our organization. If you are motivated and enthusiastic, please submit your application with letter, resume, and certificates as an online application.