Job Description This role can be based in Berlin or Singapore and you will lead a geographically distributed team of 300 employees, drive cross-functional collaboration with tech, data science, marketing, and cluster operations, and ensure Pandora’s rider base grows in line with ambitious global targets. 1.Strategic L eadership Define and lead comprehensive strategies to drive rider acquisition, engagement, and retention at scale. Growth Strategy Leadership: Define and lead comprehensive strategies to drive rider acquisition, engagement, and retention at scale, ensuring alignment with long-term business goals. Organizational Impact: Oversee the development of innovative rider growth initiatives, fostering collaboration across marketing, tech, data science, and cluster teams to maximize impact. Team Leadership: Build and lead a high-performing team, empowering them with clear goals, mentorship, and the tools to execute growth initiatives effectively. Executive Collaboration: Partner with senior leadership to align rider growth strategies with broader business objectives, ensuring visibility and integration across all company functions. Market Insights and Adaptability: Stay ahead of industry trends and emerging opportunities, adapting strategies to address market changes and competitive dynamics to maintain leadership in the space. 2. Key Responsibilities / Deliverables : Rider Acquisition Targets: Deliver year-over-year growth in new riders in line with company targets Cross-Functional Delivery and : Successfully align and execute cross-functional growth initiatives with stakeholders, resulting in measurable business impact. Strategic Alignment: Ensure all rider growth roadmaps are fully aligned with executive leadership goals and reflected in quarterly/annual business reviews, with no major gaps in resource planning or prioritization Operational Excellence: Identify and deliver cost efficiencies in rider recruitment activities. Launch and scale growth programs that meet cost-efficiency benchmarks and quality targets Talent and Team Capability Outcomes : Develop and sustain a high-performing team with measurable skill-building outcomes, succession pipelines, and consistently high employee engagement scores. 3. Scope of Influence: Geographical scope: Rider growth strategy and execution across 17 markets spanning Europe, APAC, and Turkey. Functional scope: Rider workforce planning, acquisition, onboarding, engagement, compliance, and fleet health. Team scope: 300 team members globally, including centralized growth functions and local fleet teams. Qualifications 12 years of experience in senior leadership roles within e-commerce, logistics, mobility, or other tech-enabled industries. Strong people management experience, with a proven track record of leading and scaling large, distributed teams. Solid commercial and operational acumen, with experience driving P&L performance and efficiency at scale. Consulting background is a strong plus, but not mandatory. Highly analytical and data-driven, able to translate insights into actionable business strategies. Skilled in stakeholder management and influence, with the ability to work across complex, matrix organizations and engage at C-level. Thrives in fast-paced, high-growth environments, balancing strategic vision with hands-on execution.