Teamlead IT Operations Leipzig (f/m/d)
To support our team we are searching for a Teamlead IT Operations Leipzig (f/m/d) to be based in our Munich office or in our warehouse in Leipzig.
WHAT YOU WILL DO
1. Operational Responsibility: Ensuring the smooth operation of the IT front-end stack, including software distribution, cloud applications, communication systems, endpoint management, and identity and access management.
2. Leadership and Development: Leading and continuously developing the 6-person team, including staff development and resource planning.
3. Support Management: Responsibility for 1st- and 2nd-level support, as well as monitoring and optimizing IT service desk KPIs to increase customer satisfaction.
4. Project and Process Management: Independent planning, management, and successful execution of IT projects within the department, as well as active participation in the further development and implementation of our IT architecture, applications, systems, and associated workflows and processes, in close coordination with the Head of IT Services.
5. Stakeholder and Service Provider Management: Serve as the central point of contact for internal stakeholders from other departments and coordinate external service providers.
6. Reporting: Regular reporting on service desk performance to drive continuous improvement.
WHO YOU ARE
7. Professional experience: Experience in a comparable leadership role within the IT operations environment is desirable. Technical expertise: In-depth knowledge and experience in a 1st- and 2nd-line support role with a technical focus, as well as comprehensive knowledge of IT infrastructure, network technologies, operating systems, and databases.
8. IT Service Management: Solid understanding of ITIL principles and processes, ideally demonstrated by ITIL Foundation certification (V3/V4) or equivalent practical experience.
9. Cloud and Tool Competence: In-depth knowledge of cloud services (e.g., Google Workspace, Microsoft 365) and experience with common service desk tools (e.g., Jira, Zendesk, Confluence).
10. Personal Skills: An independent, meticulous, and solution-oriented approach to work, as well as a strong ability to organize your own work and that of the team.
11. Language Skills: Very good German skills (at least B2 level in speaking and writing) and good English skills.
WHAT WE OFFER IN MUNICH
12. Up to 32 days of holiday, depending on the length of service, starting with 28 days
13. Mobile office with up to 20% of your total contracted hours (job and position permitting)
14. 10 days/year of mobile office abroad in EU-countries (job and position permitting)
15. Language & e-learning courses
16. Staff discount of up to 30%
17. Company pension scheme
18. Discounted membership for selected sports platforms & gyms
19. Discounted travel card
20. Access to LinkedIn Learning
21. Individual support on mental health & well-being (e.g. compatibility work and family life)
22. Social Day
23. Employee Share Purchase Plan
WHAT WE OFFER IN LEIPZIG
24. Up to 32 days of holiday, depending on the length of service, starting with 28 days
25. Language & e-learning courses
26. Staff discount of up to 30%
27. Discounted meals
28. Free daily supply of hot drinks and fresh fruit
29. Exclusive canteen and roof terrace for a relaxing break
30. Attractive ‘Refer a Friend’ referral program
31. Company pension scheme
32. Discounted membership for selected sports platforms & gyms
33. Free local transport
34. Individual support on mental health & well-being
35. Social Day
36. Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.