[ALDI SÜD]
IT Service Manager / Operations Expert - Store Checkout Solutions (m/f/x)
466796
02. Open
Experienced; Entry Level
IT-Jobs: Stores & Commerce
ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
45481
Germany (DE)
Agile.png
https://jobs.cdn-aldi-sued.de/video/.mp4
https://jobs.cdn-aldi-sued.de/video/.jpg
full-time
11/01/2024
permanent contract
ALDI DX
Julia Winnemöller
TopJobApr25
1
IT-Jobs
Senior IT Engineer
Nordrhein-Westfalen (DE-NW)
05.08.2025 09:37
10/17/2024
16.00
https://events.teams.microsoft.com/event/c9a141fe-2d36-4c4e-b0ef-285a75c58f09@1601d9c2-c7ac-4129-add1-9266ea60063c
https://www.linkedin.com/events/aldi-deepdive-live-servicewitha7248945228038991872/theater/
Employee
false
https://youtu.be/Vo5a-jfG6iU
Service Manager
Info text
At ALDI DX, we develop innovative digital products and services for our employees as well as our customers in 11 ALDI SÜD countries and over 7,300 ALDI SÜD stores worldwide. We drive digital value to offer great quality at the lowest price.
We will be guided along the way by the three core values of the ALDI SÜD Group – simplicity, reliability and responsibility. Our team and our performance are also at the heart of everything we do at ALDI DX.
The Stores area creates the technical basis for efficient store processes by using the latest technologies. Our customers will be able to see the results of your work first-hand in all ALDI SOUTH stores worldwide. Our processes are increasingly moving to mobile devices to provide store associates with the most up-to-date hardware and software support. To facilitate this strategic focus, we are continually expanding our current team of experts.
Your Job
What this role looks like.
* Assuming full ownership of the seamless operation of our checkout solutions deployed to more than 7,300 stores
* Maintaining a broad overview of the health status of our checkout solutions in our ten supported countries at any given time, backed by corresponding KPIs and suitable dashboard visualisations
* Proactively advising your Product Owner(s) and driving (technical) enhancements to further improve our live operations
* Instructing our Global Service Desk and National IT departments on how to resolve incidents identified with our monitoring solution, backed by corresponding knowledge-base articles
* Driving the sustainable optimisation of our live operations, challenging our external development partners and vendors accordingly
* Using your specialised knowledge of ITSM methodologies in the heart of the product team(s)
Your Profile
What you bring with you.
* Proactive hands-on approach to tasks and challenges, keeping an overview in challenging situations
* Ability to understand complex situations and identify dependencies with ease
* Ability to apply theoretical expertise from ITIL frameworks in practice, especially focusing on service transition and service operation practices
* Experience working as a valuable member of an agile team; ability to adapt to new environments and changing technical setups
* Proficiency and hands-on experience using tools such as ServiceNow and Jira, coupled with advanced methodologies
* Interest in working in an international context with a variety of cultures; strong intercultural communication skills and the ability to thrive in diverse work environments
* Strong communication and presentation skills in English
Desirable extras.
* Experience in retail (particularly with checkout solutions) is highly advantageous
* Experience in software development is beneficial
* ITSM certification (e.g. ITIL Foundation)
Your Benefits
What you will get in return.
* Partial mobile working within Germany
* State-of-the-art technologies
* Attractive remuneration as well as holiday and Christmas bonuses
* Future-oriented training and development
* Modular onboarding and buddy
* Corporate health management programme
Your Tech Stack
What you will work with.
* ServiceNow for incident and problem management
* Atlassian Jira and ALM for defect tracking
* Atlassian Confluence for documentation
* Microsoft Teams for communication
* Microsoft O365 (Outlook, Word, Excel and PowerPoint)