Delivery Manager role
The Delivery Manager (DM) is a trusted business advisor to MDR clients, works with both senior and operational client stakeholders to drive a range of outcomes across strategy, design deployment, and operations. S/He orchestrates reactive and proactive support offerings related to an organization’s operation and optimization of their adopted MDR portfolio, and overall business objectives through quality Service Delivery Management.
The DM leads and reviews the delivery of support services that drives outcomes aligned to client’s goals. The DM is also an escalation point, ensuring the client receives a world class support experience and partners with other roles to ensure client success in the implementation and usage/consumption of Kudelski Security product and services portfolio.
Investigate the client’s objectives, anticipate current and future needs, develop a delivery roadmap and lead the work-streams to bring clients to that future state.
Recommend, deliver support that meets the client’s current and future needs through an end-to-end delivery lifecycle – from solution onboarding, user readiness, steady state delivery and overall value realization.
Provide regular reporting on aspects of service delivery, with advanced KPIs to support client specific needs and value visualization.
Collaborate with the account team to drive continuous improvement of the management of accounts, jointly with the Account Executive and conduct Service Reviews
Excellent customer facing skillset including negotiation, conflict management, and listening skills.
Delivery Managers are well-versed in cybersecurity topics, including its organizational and planning aspects
Their typical positive thinking and their versatility helps them create an agreeable work environment for their clients.
They are familiar with Security Operations, and they work in this environment as independent, team-oriented, and highly motivated technology specialists.
Fluent in German and English