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The Clinical Assistant EPCU provides essential operational support to the clinical team by ensuring the smooth execution of study-related activities and maintaining optimal participant experience throughout the clinical trial process. This role encompasses comprehensive support across multiple operational areas, contributing to the overall efficiency and quality of clinical research activities. The Clinical Assistant EPCU is responsible for managing participant services including the timely distribution of food and beverages to study participants while maintaining the cleanliness and organization of catering facilities. Additionally, this position coordinates reception operations to ensure seamless participant flow and provides critical ward support through the proper receipt, handling, and organization of consumables and medications required for study conduct.
Key Accountabilities:
1. Distribute food and beverages to study participants according to study protocol and internal requirements
2. Supervise volunteers during meal times, assisting them with catering requirements as required
3. Ensure that the meals are distributed as per protocol time
4. Document meals and beverage start and stop times when required by a study
5. Document beverages distribution times and provided volumes as per source data agreement
6. Weigh food before and after when demanded by the study protocol
7. Estimate percentage consumption when required by protocol
8. Store food and beverages according to individual storage requirements
9. Perform quality controls on expiry dates of stored food and drinks
10. Clean and maintain kitchen and equipment
11. Coordination and ordering food from caterer for volunteers in cooperation with the study team
12. Oversee staff kitchen areas and maintain stock levels as required
13. Hospitality set-up and oversee food orders
14. Other tasks in the opinion of the manager and as required by the EPCU Operations
15. Grant access, receive and discharge of volunteers, visitors, suppliers etc.
16. Mediate between volunteers, assistants and physicians
17. Information service for volunteers and visitors
18. Maintain the visitor Logbook; hand-out visitor cards
19. Accept and distribute shipments and deliveries.
20. Money change and maintenance of the cashier
21. Petty cash payment to volunteers
22. Handout remuneration checks to volunteers
23. Arrangement of volunteers promenades
24. Printing and handout of subject cards
25. Making appointments with subjects for re-test
26. Other tasks in the opinion of the manager and as required by the EPCU Operations
27. Receipt and storage of all incoming goods directly from the delivery companies
28. Receipt of study medication provided by pharmacy
29. Controls of all incoming goods against the order
30. Arranges the transfer of all incoming goods to the requesting department/storage
31. Organizes the storage for clinical goods and consumables
32. Maintains the stock of consumables and stationery in accordance with the business needs and the stocking plan on an ongoing basis
33. Identifies unused and expiring goods and ensures circulation of those before new orders are sent out
34. Labeling of blood collection and urine collection tubes
35. Weekly check of emergency bells and ward mobile phones
Skills:
36. Basic English knowledge
37. Computer Skills (Windows Office)
38. Ability to work under pressure and perform different tasks in times with a higher workload
39. Ability to work in shifts (early, late)
40. Ability to work on weekends and holidays
41. Good communication skills
Knowledge and Experience:
42. Experience in restaurant or a canteen or equivalent / Experiences in office administration or reception / Experiences in hospital or medical surgeries
Education:
43. Graduated Secondary School as a minimum requirement