In Short: We’re looking for a senior eCommerce operator (>3 years of experience) who wants to work closely with our brands, drive their growth and help shape Klar.
Start date: mid-March 26
✅ About Klar
* Klar is the Data Operating System for growing eCommerce companies - Klar gives eCom brands a holisitc understanding of their business across their three main drivers of growth - customer acquisition, retention and profitability.
* We work with over 1.000 eCom brands - leading brands like Loop Earplugs, Holy, Wild, Maniko, Armed Angels and hundreds more use Klar to make better decision every day.
* We deeply empathise with the struggles of our customers - after having worked most of the last 10 years in e-commerce companies, we know their pain and built Klar to help.
* Our guiding principle is Do Work You Are Proud Of - we emphasize long-term quality over short term results.
🏃Our Process
Fast, transparent, and personal — usually done within 2 weeks.
1. Application review
2. Intro call (30 min)
3. Deep-dive conversation
4. Meeting with the Co-Founders
5. Offer 🎉
Aufgaben
🤝 About The Position
As a Senior eCommerce Manager, you’ll become a key partner to our customers and a sparring partner to our internal Success team.
You’ll bring deep eCom expertise, structure and strategic insight — and you’ll directly influence customer outcomes.
The role focuses on ownership: you’ll work independently, collaborate closely, and elevate the entire team through your experience.
Your work covers three core areas:
1. Onboarding & User Activation
You’ll take a leading role in improving how customers adopt Klar:
* Help customers understand and use Klar to its full potential
* Create educational content, playbooks and scalable best practices
* Identify improvement opportunities across activation touchpoints
2. High-Level Customer Strategy & Support
You’ll partner closely with top DTC brands across their lifecycle:
* Run product demos and guide prospects through Klar’s value
* Onboard new customers end-to-end
* Act as a strategic growth partner on topics like performance, profitability, retention, and data
* Troubleshoot issues and solve real operator problems in real time
* Share learnings and benchmarks from 100s of brands to help them grow smarter
3. Product Feedback & Internal Collaboration
You’re in the best position to connect customer reality with product direction:
* Gather structured insights from customer conversations
* Translate operator challenges into product requirements
* Work closely with Product & Engineering on roadmap decisions
* Advocate for customer-centric improvements
Qualifikation
💪 About You
* You have 3–5+ years of hands-on eCom experience (brand or agency).
* Your background can be in Performance, CRM, BI, Ops, Influencer or Shop Management — what matters is that you really understand how eCom brands grow.
* You bring technical understanding of the modern eCommerce stack — e.g. Shopify or other shop systems, tracking setups, Tag Manager, attribution tools and integrations (Klaviyo, Meta, Google, GA4, etc.).
* You’re comfortable digging into data, tracking issues and performance bottlenecks — not as an engineer, but as someone who knows how things connect.
* You’re senior enough to work independently, own customer outcomes end-to-end, and structure complex problems.
* You’re a numbers-driven thinker who can translate data into insights and actions.
* You build relationships easily — customers trust you, enjoy talking to you, and see you as a sparring partner.
* You’re curious, driven and learning-oriented — motivated by variety and continuous growth.
* German language skills are essential, as a large portion of our customers communicate with us in German. At the same time, you are also comfortable communicating in English.
Benefits
⚙️ Our Offer
* Deep access to the eCom world — see how leading DTC brands operate
* Top-of-market compensation for senior operators - including a performance-based bonus component
* Cross-functional learning (Success × Product × Engineering)
* Work from anywhere — Munich or fully remote
* High autonomy, zero micromanagement
* A team of strong operators you can learn from — and who will learn from you
We are looking forward to hear from you 😊
The All-In-One BI Tool For Growing eCommerce Companies